We've got answers to your questions!

That's what we love the MOST! We'll work with you to customize the gift box, packaging, and the products!  Email us to chat.

Absolutely! Add the pre-curated box of your choice to the cart, head to the build your own page, select the item you wish to add. We will be sure to include it in your gift box.

If your delivery address is within a 42km radius from us, you will qualify for next-day local delivery for a flat-fee of $10.

We use carriers such as Canada Post, Purolator, and Fedex to ship throughout Canada. Your package will be tracked and should arrive in 2-10 business days.

We sure do! All gift boxes include our handwrittenlogo notecard card. Upon selection of your gift box, you can include your message or leave the note card black if you'd prefer to fill it out yourself.

We currently do not offer alcoholic beverages in the shop. 

Not to worry! If you have received a shipment confirmation email from us, your package is on the way. Sometimes shipping carriers experience system delays and if this is the case, give the system 24 hours to update. Still feel uneasy? Send us an email and we'll provide you with the information on our end!

We never include any receipts or pricing on the products included inside the gift box.

Our processing times are usually 1-2 days. We strive our best to get your gift out the door as soon as possible! if there are any delays for any reason, we will always be in touch.

Not currently. However, we have a network of amazing Gift Box Companies across the world so if you need any suggestions, we're happy to guide you in the right direction!

We're happy to finally offer the multiple address shipment option! Long gone are the days of checking out each box separetely. Simply select the 'Ship to Multiple Addresses' option and follow the steps.

We do! Our studio is located in Maple, ON. Select the Curbside Pick-up option at check-out and we will arrange a time for you to swing by and grab your order.

Unfortunately, we do not accept order cancellations. If you want to make any substitutions or changes, get in touch and we'll help in any way we can!

We spend A LOT of time researching, sourcing, and curating our product line-up to ensure we are always offering the best products on the market.

Most of the small businesses we work with are women owned and Canadian. Though we do love our American brands as well! We mostly offer natural, organic, and small batch products. We are 100% certain your recepient will absolutely love all of them!

We're working on it! We want to be able to offer the best shipping rates and times before we commit to shipping to the US. There are quiet a bit of food, FDA restrictions when shipping parcels over the border so bear with us while we figure this next step out.

Return policy

We aim to ensure your gift arrives looking great! If you are unsatisfied with your purchase, please let us know within 7 days at hello@shopsilkandtwine.com and we will do our best to resolve the issue. Due to the handmade nature of each gift, all sales are final.

Still have questions? Get in touch!

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.